Order Conditions

General Terms and Order Conditions

1. Scope and Validity of the Terms
2. 1.1. These terms apply to legal relationships arising from purchases made in the online store www.familyfood.ee (hereinafter FamilyFood.ee online store/seller) and all Buyers (hereinafter the Client/Buyer).

1.2. In addition to these terms, legal relationships arising from purchases made in the online store are governed by the laws of the Republic of Estonia.

1.3. The online store reserves the right to amend and supplement these terms and the price list in connection with the development of the online store and for better and safer use. Changes will be announced on the website www.familyfood.ee. Changes enter into force from the moment they are published on the website. If an order was placed before the changes entered into force, the terms valid at the time of placing the order shall apply unless otherwise provided by law.

1. Prices
2. 2.1. The prices in the online store are valid provided that the invoice is paid on time in accordance with clause 4.

2.2. All prices are in euros (EUR) and include 24% VAT.

1. Making a Purchase
2. 3.1. The Client selects the desired product in the online store and adds it to the shopping cart by clicking the “Add to Cart” button.

3.2. To place an order, the Client proceeds to the “Shopping Cart” page and clicks the “Proceed to Payment” button, after which the Client is redirected to the checkout page.

3.3. After entering the required information and verifying its accuracy, the Client confirms the order by clicking the “Confirm and Pay” button. The order is then sent to the seller.

3.4. The Client pays for the order immediately via an online banking payment link and confirms the payment by clicking the “Return to Merchant” button.

3.5. The Client undertakes to provide accurate information necessary for fulfilling the order.

3.6. The Seller is not responsible for the inability to fulfill the order or for consequences arising from incorrect information provided by the Client.

3.7. The Seller has the right to cancel the fulfillment of the order if there are doubts regarding the accuracy of the information provided or if the Client’s behavior does not comply with good practice.

1. Payment Methods
2. 4.1. Orders can be securely paid using payment links from Estonian banks (Swedbank, SEB, Nordea, Danske, LHV, Krediidipank, Coop, etc.) and credit cards (Visa, MasterCard, Maestro).

4.2. Payments are processed by the service provider outside the online store environment.

4.3. The Seller does not have access to the Client’s bank details or credit card information.

1. Delivery of Orders
2. 5.1. We offer delivery of orders within Tallinn through a courier partner.

5.2. Orders are delivered by a courier partner according to the placed order.

5.2.1. The courier delivers the products to the address specified by the Client when placing the order. The Client is responsible for the accuracy of the provided address.

5.3. Please ensure the correctness of your contact details to avoid delays and misunderstandings during delivery. The courier is not responsible for delays caused by inaccurate information provided by the Client.

5.4. Orders are handed over to the Client together with an interim invoice. Please notify the Seller immediately of any issues. Claims will not be accepted after the goods have been handed over to the Buyer.

5.5. If the order was not delivered in proper condition and in sealed packaging, the Client must notify the restaurant and send an email with photos.

1. Order Cancellation and Return of Goods
2. 6.1. An order cannot be returned if the food was prepared according to the Client’s personal needs or specific conditions.

6.2. If the returned order or packaging is damaged due to improper use, the Seller has the right to reduce the refund amount by the value of the damage and return the remaining amount to the Client.

6.3. Order confirmation and estimated fulfillment time are sent to the Client’s contact details.

6.4. In case of order cancellation due to an inconvenient fulfillment time, the Seller will contact the Client to find a solution. If no compromise is reached, the order amount will be refunded to the Client’s bank account within 3 working days.

6.5. The order may be canceled without explanation up to 24 hours before the order fulfillment time.

1. Liability and Force Majeure
2. 7.1. The Seller and the Client are liable for damage caused to the other party by violation of these terms within the limits established by the legislation of the Republic of Estonia.

7.2. The Seller is not liable for damage or delivery delays caused by force majeure circumstances.

1. Principles of Data Protection and Processing
2. 8.1. All personal data of the Client obtained during visits to the online store and purchases are considered confidential information.

8.1.1. The online store uses the Client’s personal data (name, phone number, address, email) only for processing orders and delivering goods.

8.2. The Seller processes the Client’s data in accordance with the privacy policy.

8.3. If the Client has consented to the use of data for marketing purposes, the Seller may send personalized offers, campaigns, and discounts through electronic communication channels (e.g., email or SMS).

8.4. The Client has the right to unsubscribe from marketing communications at any time by notifying the Seller or using the unsubscribe link in the message.

8.5. Matters not regulated by these terms shall be governed by the legislation of the Republic of Estonia.

8.6. Disputes between the Client and the Seller shall be resolved through negotiations. If no agreement is reached, the Client may contact the Consumer Protection and Technical Regulatory Authority or the court.

1. Disclaimer
2. 9.1. Product images are for illustrative purposes only.

9.2. The Seller reserves the right to change product prices and availability and to refuse sales in exceptional cases.

9.3. Product information is regularly checked and updated. Some information may have changed since your last visit.